The Water Closet is a division of Desco Plumbing and Heating Supply - a plumbing, heating, air conditioning and waterworks systems distributor & wholesaler. Desco has a total of 16 outlets providing products and services to thousands of industry professionals in southern Ontario. Desco officially launched its first The Water Closet concept store in Ontario in 1998.
Desco is a wholly owned subsidiary of Groupe Deschenes Inc. a privately owned company headquartered in Montreal with 8 operative centres and over 90 outlets across Canada. GDI is one of the largest plumbing and heating supply distributor-wholesalers in Canada.
A veteran of the industry, Joe boasts extensive plumbing knowledge based on his experience working on the manufacturing side of the business before joining The Water Closet. He enjoys working with his clients designing kitchens and bathrooms and especially enjoys seeing the final results. He has been a long-time fan of several HGTV designer shows and looks forward to the annual Interior Design Show. When it comes to water Joe describes himself "more like a tranquil fountain."
Kathryn has worked with the public her entire adult life and has vast plumbing knowledge. A long-term member of our team, Kathryn likes her customers to know that they are in capable hands when she is serving them. With a keen eye for design lines that incorporate form and function, Kathryn is an excellent guide in anyone's renovation journey. When asked how she relates to "The Flow of Life" Kathryn sees herself as "a powerful river that becomes a captivating waterfall."
Rick has been in the plumbing industry for over 30 years! There is no challenge too great for Rick as he's seen and heard it all. Rick is committed to customer service and is why he feels he has many repeat customers. Rick thinks of himself as a combination of a quiet stream and a babbling brook. At first, Rick observes people and the surroundings. Like a quiet stream he has a purpose, then becomes a babbling brook, once everyone is comfortable - the conversation just flows!
Anne has a long history in the luxury showroom field having developed two successful plumbing showrooms before she came to The Water Closet. Anne takes great pleasure in helping her customers with their selection process. She finds it gratifying to know she has helped ease their stress during this exciting yet often frustrating process! Anne is not faint of heart when it comes to home renovations either, recalling her own renovation of gutting her basement and re-doing it top to bottom. Water? Anne thinks of herself more like a tranquil water fountain. She likens herself to a calming environment that makes others feel relaxed and stress free.
Jermaine really enjoys his work, meeting people and dealing with the many different customers he interacts with daily. Working with diverse clientele is Jermaine's strength. With a strong passion and desire to learn and grow with The Water Closet team, he is very resourceful and proud of his problem solving skills when it comes to bathroom and kitchen design challenges. Over the many years in customer service, Jermaine has perfected his people skills. He describes himself as "a tranquil fountain."
Coming from a long career in Technical Service with one of the world's most recognizable and established plumbing brands, Diana has refined skills in assisting customers, plumbers and professionals on the installation and maintenance of a wide array of plumbing products. Her deep product knowledge ensures that her customers get exactly what they dream of while ensuring that the installation process goes smoothly. Diana describes herself as a "refreshing and cascading waterfall".
After nearly 20 years in the plumbing industry, working both in wholesale and as a tradesman, Nick brings The Water Closet unparalleled knowledge and expertise. Coupled with his outgoing personality and being the consummate "people person", Nick loves helping customers put together their ideal space. Always on trend, Nick knows what's hot and what's not! Nick's goal? Simple - Create an amazing customer experience where they are not just "buying some plumbing stuff" but rather creating the personalized space of their dreams! When it comes to how he relates himself to water, Nick sees himself as water itself- "in the sense that it has no shape or form, yet it takes on the identity of the environment it is in."
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